Customer Success Manager II, Public Sector

The Customer Success Manager II, Public Sector manages a portfolio of accounts and ensures an outstanding customer experience. They perform hands-on account management activities and collaborate with cross-functional teams to coordinate successful onboarding, training, adoption, and ongoing customer relationships.

Requirements

• Renew and grow a portfolio of customer accounts
• Increase overall client satisfaction with Diligent
• Provide a seamless, best-in-class customer experience through all phases of the customer lifecycle
• Manage multiple clients and products in an organized and meticulous manner
• Build and maintain strong direct relationships with key client stakeholders
• Collaborate internally as the voice of the customer across other departments
• Partner with the Expansion Sales team to spot, qualify, and pass on expansion opportunities
• Facilitate, alongside the Implementation team, the rollout of the core Boards product and modules with senior client stakeholders
• Seek out client advocacy initiatives

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs