Senior Customer Success Manager, Public Sector

Senior Customer Success Manager responsible for end-to-end customer lifecycle management, driving long-term satisfaction, net revenue retention, NPS, product usage, and referrals.

Requirements

• 5-7 years of Customer Success, Account Management, or post-sales experience
• Public Sector experience required, ideally working with large agencies or complex, multi-stakeholder environments
• Experience in SaaS enterprise-level account management with a track record of over-achieving retention and/or expansion targets
• Experience using sales CRM applications such as Salesforce
• Excellent project management expertise and experience, including managing multiple concurrent workstreams

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs