Manager, Customer Success

As Manager of Customer Success you will directly manage the Customer Success Manager (CSM) team, owning the relationship with Paperless Parts customers after onboarding and driving their adoption to maximize value and retain business.

Requirements

• 2+ years in a management role in software customer service
• 2+ years experience in a Customer Success or Account Management roles, including retention and commercial responsibilities
• Track record of identifying process gaps, building new playbooks, and driving internal adoption of new processes
• Exceptional communication and soft skills
• Meticulously organized and accountable for updates across a large customer base
• Relentlessly committed to ensuring customers are successful

Benefits

• 100% coverage of health, dental, and vision for employee and dependent
• Competitive compensation philosophy
• Unlimited PTO
• 13+ paid holidays
• Company-sponsored wellness stipend
• Pre-tax Commuter and FSA/Dependent Care FSA
• 401(k) plan
• Employee recognition program