At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating.
Requirements
- 5+ years of professional experience in customer success, account management, or relationship management, with at least 1+ years of people management or team leadership experience
- Proven track record of building, coaching, and developing high-performing, consultative teams that drive customer satisfaction, retention, and revenue growth
- Proven ability in owning, growing and retaining a book of business
- Strong business acumen with the ability to guide teams in identifying expansion opportunities, navigating complex customer scenarios, and delivering measurable value
- Exceptional communication and interpersonal skills, with the ability to influence, coach, and simplify complex concepts for both internal and external audiences
- Demonstrated ability to operate strategically while executing tactically in a fast-paced, evolving environment
- Strong analytical and problem-solving skills, with experience leveraging data to inform decisions, identify trends, and drive improvements
- Highly organized with the ability to manage competing priorities, scale processes, and drive operational excellence across a team
- Collaborative and adaptable leader who partners effectively cross-functionally and fosters a culture of accountability, curiosity, and continuous learning
