Customer Success Manager
PermitFlowNew York, New York, United States • United States
Posted March 2, 2026
Full Time
About the Company
PermitFlow is an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy.
Job Description
PermitFlow is seeking a Customer Success Manager to support our midmarket customer base, driving value across customers from onboarding through renewal, and nurturing stakeholder relationships with decision makers and influencers.
Requirements
- 3+ years of experience managing mid market customers at early-stage tech startups
- Proven ability to turn product usage data into insights that drive customer success and ROI
- Strong analytical skills, comfortable using BI dashboards to inform success strategies
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
Benefits
- Competitive salary
- Meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid family leave
- Home office & equipment stipend
- Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
- In-Office Lunch & Dinner Provided
