Director, Customer Success

Join Litera as a Director, Customer Success and be part of a dynamic team shaping the future of legal tech. Develop and implement strategies to enhance customer satisfaction and retention, and lead a high-performing customer success team.

Requirements

• Develop and implement strategies to enhance customer satisfaction and retention
• Lead, mentor, and develop a high-performing customer success team
• Foster a culture of excellence, collaboration, and continuous improvement
• Build and maintain strong relationships with key customers to understand their needs
• Identify opportunities to enhance the customer experience and address pain points
• Establish and track key performance indicators (KPIs) to measure success
• Provide regular reports and insights to senior management on customer success metrics
• Analyze and improve customer success processes for efficiency and effectiveness
• Implement tools and technologies to enhance customer interactions and satisfaction
• Collaborate with sales, product, and marketing teams to ensure alignment and integration

Benefits

• Health insurance
• Retirement savings plans
• Paid time off
• Supportive work-life balance