Community Manager is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly.
Requirements
- Proactively manages projects and tasks from inception to completion, ensuring successful delivery.
- Able to work independently, identifying and resolving challenges as they arise.
- Requires reliable transportation to travel to the office
- Provide high-level internal and external customer support with a warm welcome and seamless
- Collaborate with on-site team lead and associates to design and coordinate catering services, meeting setups, and special requests for meetings and events.
- Work closely with building management and hard services team to schedule preventative maintenance and general office repairs.
- The role will require to enter work orders and follow up with the facilities team.
- Culinary, menu planning and food service knowledge is an added value
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
- Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.
- Set up catering and breaking down a catering event.
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Communicate and interact effectively with all other departments.
- May serve as point of contact for external vendors/service providers.
- Catering set-up knowledge & ServSafe Certified preferred.
- Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions.
- Effectively solve space or amenities related issues to ensure an elevated agency experience.
- Work with EMS or any other Space Management Tool.
- Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
