As the Senior Catering Manager, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering sales and culinary teams, and overseeing catering equipment maintenance and inventory.
Requirements
- Ensures all catering services exceed guest expectations
- Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
- Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services
- Has location specific food and wine knowledge
- Initiates contact with clients to secure their food and beverage selections in advance of event dates
- Has strong attention to detail
- Holds team accountable to steps of service to deliver great guest service
- Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
- Ensures show quality standards are maintained at all times
- Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
- Regularly obtains feedback from clients and guests to improve operations
- Supports and communicates Company initiatives
- Respond and assist in any departmental guest service issues
- Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
- Develops and executes strategic research programs and plans in accordance with Core Signatures
- Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve and more)
- Achieves daily sales and assigned cost goals
- Achieves assigned budget goals
- Employs good safety and sanitation practices
- Follows and enforces responsible alcohol service policies
- Executes required daily reporting in a timely manner
- Completes required department reports and compiles information at month end closing
- Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
- Assures the continual process of revenue development
- Promotes the sale of profitable Levy services
- Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
- Assures the complete billing for client services and receipt of payments in accordance with Levy standards
- Uses all performance management tools to provide guidance and feedback to team
- Promotes a cooperative work climate, maximizing productivity and morale
- Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
- Interviews, hires, trains and develops team members according to Levy guidelines
- Displays a positive attitude towards team members
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
