Customer Experience Specialist
Compliant Learning ResourcesAustralia
Posted 12h ago
Full Time
About the Company
TRG's software-arm, eSkilled is a leading provider of innovative learning management systems (LMS), student management systems (SMS), and a suite of software solutions designed to enhance education and training experiences.
Job Description
Grow your career with one of Australia's Best Student and Learning Management Systems! The Customer Experience Specialist position is key in maintaining a positive customer experience throughout the customer lifecycle, addressing customer inquiries and resolving issues via email, and ensuring clients feel supported while using eSkilled's products.
Requirements
- Previous experience in customer support, preferably in the tech or education sector
- Strong written communication skills with the ability to convey complex information clearly via email
- Proficiency with customer relationship management (CRM) software and ticketing systems
- Familiarity with Learning Management Systems (LMS), Student Management Systems (SMS), and related technologies is a plus
- Problem-solving mindset with a focus on delivering excellent customer service
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- A team player with the ability to work independently when needed
Benefits
- Permanent work-from-home
- No weekend work
- Fast career growth & development with our internal promotion
- PHP 100,000 medical coverage for 2 dependents
- Dental and optical benefits
- Company-provided equipment
- Virtual games, events, and lunch outs
