Level 2 Customer Experience Specialist
Compliant Learning ResourcesSydney, New South Wales, Australia
Posted March 12, 2026
Full Time
About the Company
eSkilled is a leading provider of innovative learning management systems (LMS), student management systems (SMS), and a suite of software solutions designed to enhance education and training experiences.
Job Description
We are seeking a Level 2 Customer Experience Specialist to join our dynamic and successful team. As a key bridge between Level 1 Customer Experience Specialists and Technical/Development teams, you will handle escalated support cases, conduct system-level investigations, configure LMS and SMS environments, and support system builds and feature testing. You will also work closely with Customer Success, Development, and Management Team to identify system improvement opportunities and contribute to process optimization within Service Operations.
Requirements
- 2 years of hands-on experience with Moodle, including troubleshooting common issues
- Previous experience in customer support, preferably within a technology, SaaS, or education/edtech environment
- Strong written communication skills, with the ability to clearly explain technical concepts, troubleshooting steps, and resolutions through email or ticket-based communication
- Proficiency with customer relationship management (CRM) software and ticketing systems
- Familiarity with Learning Management Systems (LMS), Student Management Systems (SMS), and related technologies is a plus
Benefits
- Permanent work-from-home
- No weekend work
- Fast career growth & development with our internal promotion
- PHP 100,000 medical coverage for 2 dependents
- Dental and optical benefits
- Company-provided equipment
- Virtual games, events, and lunch outs
