Customer Service Manager
Compliant Learning ResourcesAustralia
Posted April 27, 2026
Full Time
About the Company
Compliant Learning Resources, founded in 2013, is a premier Australian developer and distributor of high‑quality, compliance‑certified training materials for registered training organisations (RTOs). Leveraging a globally recognised best‑practice development process, the company delivers an extensive catalogue of learning resources, assessment tools, and custom instructional design solutions that align with VET competency requirements. Its services span learning resource development, vocational education and training, RTO registration support, and digital resource delivery, positioning it as a trusted partner for RTOs seeking to enhance training quality and operational efficiency. Compliant Learning Resources distinguishes itself through a customer‑centric approach, rigorous quality standards, and a commitment to empowering RTOs to achieve sustainable growth in the education sector.
Job Description
Join TRG's eSkilled team as a Customer Service Manager, overseeing customer support teams and driving continuous improvement initiatives. Enjoy a remote work arrangement, permanent position, and opportunities for career growth and development.
Requirements
- 5+ years' experience in customer service or support operations
- 2-3 years in a leadership role, managing support teams
- Proven experience in handling escalations, incident management, and cross-functional coordination
- Demonstrated ability in coaching, training, and improving team performance and service processes
Benefits
- Permanent work-from-home arrangement
- No weekend work
- Fast career growth and development
- Medical coverage for 2 dependents
- Dental and optical benefits
- Company-provided equipment
- Virtual games, events, and lunch outs
