Customer Service Manager

We are looking for a Customer Service Manager to lead a team of 20 direct reports, ensuring seamless operations and exceptional service delivery. The role involves driving a customer-first culture, coaching and mentoring team members, and collaborating with internal stakeholders.

Requirements

• Proven experience in a leadership role within manufacturing, operations, or a similar environment
• Strong people leadership skills with a track record of managing large teams
• Customer-focused mindset with the ability to balance operational priorities and service excellence
• Results-driven with excellent problem-solving and decision-making abilities
• Exceptional communication skills and the ability to influence at all levels
• Resilient and adaptable, thriving in a fast-paced, dynamic environment

Benefits

• Generous parental leave
• Career development, training, and progression opportunities
• Perkbox account
• Inclusion and diversity commitment