Senior Customer Success Manage (French Speaking)

We are looking for a French speaking Senior Customer Success Manager to help us build our SaaS-based anti-money laundering solutions. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers.

Requirements

• Manage a portfolio of strategic French-speaking customers
• Be the dedicated contact and own the overall relationship with your clients
• Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
• Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
• Play a primary role in shaping the product roadmap based on customer feedback
• Actively contribute towards market development work

Benefits

• Equity
• Unlimited Time Off Policy
• Annual learning budget
• Budget to set up your home office upon joining
• Enhanced parental leave and childcare benefits
• Life insurance and medical coverage through BUPA
• Pension contribution through The People's Pension