Absence Customer Experience Specialist - Pennsylvania
ComPsychPennsylvania, United States
Posted March 18, 2026
31740 - 32700.000000000004 USD
Full Time
About the Company
ComPsychR is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe.
Job Description
As an Absence Customer Experience Specialist, you will answer incoming calls to assist customers and their employees with Family Medical Leave Act (FMLA) rights and responsibilities. This role is based in Pennsylvania and requires strong customer service experience, attention to detail, and comfort working in a structured fast-paced call center environment.
Requirements
- Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves
- Handle high volume of incoming calls
- Provide efficient and professional follow-up via phone and email
- Maintain complete and accurate documentation of leaves
Benefits
- Full benefits package
- Paid Time Off (PTO)
- medical
- dental
- vision
- 401(k) with match
- robust EAP
- wellness program