Absence Customer Experience Specialist - Virginia
ComPsychCharlottesville, Virginia, United States
Posted March 18, 2026
31740 - 32700.000000000004 USD
Full Time
About the Company
ComPsychR is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe.
Job Description
As a Virginia based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.
Requirements
- Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies
- Handle high volume of incoming calls in a prompt and professional manner
- Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more