Bilingual Absence Customer Experience Specialist
ComPsychUnited States
Posted March 19, 2026
Full Time
About the Company
ComPsych is the global leader in organizational mental health and absence management, offering end-to-end solutions including GuidanceResources and AbsenceResources. With a 40-year history, ComPsych combines technology and human expertise to support over 160 million lives across 200 countries. Their services encompass HR, online, critical incident, and global services, making them a trusted choice for Fortune 500 companies.
Job Description
As a Bilingual Absence Customer Experience Contact Center Specialist, you will assist customers and their employees with Family Medical Leave Act (FMLA) rights and responsibilities. You will work in a structured fast-paced call center environment, providing strong customer service and ensuring timely processing of leave requests.
Requirements
- Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer's policies
- Handle high volume of Bilingual Spanish incoming calls in a prompt and professional manner
- Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests
Benefits
- Paid Time Off (PTO)
- Medical, dental, vision
- 401(k) with match
- Robust EAP
- Wellness program