Customer Experience Director

The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience of managing large people organisations
• Proven experience in a leadership role within an IT managed service company and Service Desk operations.
• Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes.
• Experience managing a geographically dispersed and diverse team.
• Strong communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proven track record in driving operational excellence and continuous improvement.
• Understanding of IT service management tools and technologies.

Benefits

• Strong team management and leadership skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Opportunity to drive operational excellence and continuous improvement