Functional Consultant - Genesys

As a Functional Consultant for Genesys Cloud, you'll guide customers through the design of their services, ensuring solutions align with best practices and strategic objectives. You'll work closely with customers and internal teams to bring ideas to life, leveraging agile methodologies and Kanban practices to drive efficiency and continuous improvement.

Requirements

• Act as the primary functional consultant and customer liaison for Genesys Cloud engagements
• Lead the capture and validation of functional and non-functional requirements
• Produce and own functional and technical specifications
• Guide and oversee the configuration and delivery of Genesys Cloud solutions
• Provide functional leadership and governance across delivery activities
• Plan, support, and manage system and business testing activities
• Build and maintain strong, trusted relationships with senior customer stakeholders
• Collaborate with internal teams to drive best practice, consistency, and continual improvement
• Ensure changes are delivered smoothly by applying robust release, change, asset, and configuration management practices
• Proactively identify opportunities for optimisation, enhancement, and improved customer experience
• Work with Principal Consultants, Architects, and specialists to evaluate and introduce new platform capabilities and technologies
• Share knowledge, insights, and best practice across the consulting community
• Maintain accurate, high-quality documentation

Benefits

• Training and certification opportunities
• Ongoing education and skill development
• Opportunities for career advancement and specialization
• Collaborative and innovative work environment
• Meaningful impact on customer success