IT Operations Delivery Manager

The Operations Delivery Manager is an exciting opportunity that is responsible for Operational control and quality assurance across multiple business lines. The role involves leading and managing all day-to-day operational delivery activities for in-scope service outcomes specific to Device as a Service (DaaS) and related dependencies within the Professional Services and Technology Sourcing team.

Requirements

• Ensure the delivery of services and the achievement of the contractual obligations.
• Identify and manage service improvements where necessary, also identify opportunities to improve customer satisfaction, quality, reduce repeat issues or better align the operational delivery of services.
• Manage the standardization of processes and procedures across the globe.

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Benefit plans to contribute to good health, future financial security, and peace of mind