IT Service Delivery Manager

As an IT Service Delivery Manager, you will lead and manage service and change delivery for an account, a group of accounts, or a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management, and operate an effective governance model to ensure service delivery meets service levels, financial targets, and customer satisfaction.

Requirements

• Lead and manage service and change delivery for an account, a group of accounts, or a significant area of service
• Operate an effective governance model to ensure service delivery meets service levels, financial targets, and customer satisfaction
• Lead a team, both directly and through matrix management
• Manage performance of internal and partner delivery teams
• Identify risks in service delivery and assess commercial implications
• Support the account strategy and ensure Computacenter presents itself as a single, joined-up team to the customer
• Manage the finances of your account or assigned services to ensure accurate forecasting and cost management
• Work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans
• Good health, future financial security, and peace of mind