IT Service Architect (Service Desk) with German - w/m/d

Join our Managed Service Architect team as a Service Desk Service Architect, designing modern, scalable, and customer-centric service desk solutions. Collaborate with customers, sales teams, and technology experts to design service desk solutions that contribute to overall commercial and operational success.

Requirements

• Several years of experience as Service Architect in service desk operations, service management, or managed services solution design
• Fluent German and very good English (min. C1)
• Strong understanding of service desk processes, incident & request management, escalations, and service performance management
• Good knowledge of relevant tooling for service desk operations (e.g. ticketing systems, knowledge base platforms, self-service & automation)
• Experience with service modelling and cost calculation for service desk or IT operations
• Confident in applying ITIL and project management standards (e.g., PMI, Prince2)
• Strong communication skills, customer orientation, and a collaborative mindset

Benefits

• Opportunity to work in a multinational, collaborative team environment
• Opportunities for professional development within a global team environment
• Employment stability through a permanent employment contract
• Annual performance-based bonus
• Remote work from anywhere in Poland
• Comprehensive benefits package, including private medical care and a flexible cafeteria system
• Access to the Employee Assistance Programme (EAP), offering expert consultations and wellbeing support
• Opportunities to participate in charity, community, and company-wide initiatives
• Additional day off to celebrate your birthday
• Access to language courses and self-learning platform (Udemy)