Team Leader - Service Desk
ComputacenterBengaluru, Karnataka, India
Posted April 17, 2026
Full Time
About the Company
We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries.
Job Description
The Team Leader – Global Service Coordination is responsible for managing end-to-end service coordination activities across multiple global regions.
Requirements
- 1.5 years of people management experience in Global Service Coordination, Service Desk, NOC, or related support functions
- Prior experience managing a team of 10 or more staff
- Understanding of ServiceNow, ITSM processes (Incident, Request, Change, Dispatch)
- Ability to manage operations in high-volume, time-sensitive environments
- Excellent communication and stakeholder management skills across global teams
- Experience with Power BI, advanced Excel, or equivalent analytical/reporting tools
- Familiarity with ITSM systems such as ServiceNow, Remedy, Salesforce, Freshservice, or equivalent
- Exposure to Dispatch, Field Operations, Logistics workflows, or coordination-based service delivery environments
- Certifications such as ITIL Foundation are an added advantage
Benefits
- Competitive salary
- Excellent benefits package
- Opportunities for career growth and development
