2025 Delivery Operations GVPTP

The Team Leader is responsible for managing a group of call center associates, ensuring performance metrics are achieved, and providing adequate coaching and motivation. This position requires strong communication skills, proficiency in Microsoft Office, and the ability to lead a team in multi-tasking, prioritization, and meeting timelines.

Requirements

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team