2026 Delivery Operations GVPTP

The Team Leader is responsible for managing a group of call center associates, providing coaching, motivation, and accountability, and ensuring performance metrics are achieved. The role requires a bachelor's degree and two to four years of relevant experience.

Requirements

• Bachelor's Degree in a related field from a four-year college or university
• Two to four years of relevant experience
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach, and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team