2025 Training and Quality GVPTP
ConcentrixMakati, Philippines
Posted April 4, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Quality Evaluator role is responsible for monitoring and evaluating the quality of customer contact methods for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Requirements
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Reports results of evaluations to appropriate Business stakeholders
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients