2026 Training and Quality GVPTP
ConcentrixMakati, Philippines • Makati, Philippines • Makati, Philippines • Makati, Philippines
Posted January 16, 2026
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
Requirements
- Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Reports results of evaluations to appropriate Business stakeholders
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients
- Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
- Meet departmental productivity requirements
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents