2026 Training and Quality GVPJK

The Quality Evaluator role is responsible for monitoring and evaluating the quality of customer contact methods for accuracy and adherence to established quality standards.

Requirements

• Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods
• Reports results of evaluations to appropriate Business stakeholders
• Participates in calibration sessions/call listening sessions to ensure scoring consistency and best practices

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Retirement plan