B2B French-Associate Customer Success
ConcentrixCairo, Cairo, Egypt
Posted May 2, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement.
Requirements
- Manage high volume of customer contacts and communications
- Use contact search and productivity tools to verify contact information
- Conduct health checks to gauge product satisfaction
- Develop product knowledge to address customer objections
- Document and track qualitative and quantifiable feedback