Banking Customer Service Representative (On-Site)
ConcentrixMissouri, United States
Posted March 30, 2026
34000 - 34000 USD
Full Time
About the Company
Concentrix is a global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging.
Job Description
The Banking Customer Service Representative role engages with customers through inbound and outbound calls and/or online channels to deliver exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services.
Requirements
- Listen attentively to customer needs and concerns
- Demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements and use decision-support tools and resources to resolve customer issues
- Servicing debit/credit card and debit/credit card fraud calls
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work
- Be tenacious in tracking, documenting, and retrieving information in call tracking database
- Be comfortable with fraud prevention, collections, and transaction disputes
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay early
- Company networking opportunities
- Health and wellness programs
- Mentorship programs
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, and more
