Costumer Service Agent in Turkish

The Advisor I, Customer Service position provides customer service support and resolution of routine problems regarding client's product or services. The position requires ensuring service delivered to customers meets contractual KPIs and providing customer education as needed.

Requirements

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Benefits

• Health insurance
• Paid time off
• 401k matching
• Relocation assistance