Customer Representative (Dutch - speaking) - On-site LP02
ConcentrixBarcelona, Catalonia, Spain • Valencia, Valencian Community, Spain
Posted November 17, 2025
23280 - 30480 EUR
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Customer Representative position available at Concentrix in Barcelona or Valencia. We are looking for individuals who are proficient in Dutch and English, with customer service skills and ability to work in a dynamic environment.
Requirements
- Take incoming customer contacts and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise
- Escalate potential service issues
- Guide customers through the claims process
- Monitor and report on customer service performance
- Keep up to date with all the latest products, processes and policy changes
Benefits
- Full paid training on the company and the project
- Career development programs and specialized courses
- Bring-a-friend (referral) bonus opportunities
- Full-time schedule with 39 hours/week, Monday to Friday, 08:00 to 17:00
- Salary 23,280 euros gross/year + up to 1,200 euros gross/year in bonus