Customer Service Advisor - Baguio 2023
ConcentrixBaguio, Philippines
Posted February 7, 2023
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Customer Service Advisor position interfaces with customers via various channels to provide support and resolution of routine problems.
Requirements
- Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs)
- Clarify customer requirements and provide resolution using decision-support tools
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including notating accounts as required
- Participate in activities to improve customer satisfaction and business performance