Customer Service Advisor - Homecoming - Iloilo 2025
ConcentrixIloilo City, Philippines
Posted September 22, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Customer Support Associate I position provides customer service support and resolution of routine problems regarding client's product or services, ensuring service delivered to customers meets contractual Key Performance Indicator (KPIs).
Requirements
- Ensure service delivered to customers meets contractual KPIs
- Clarify customer requirements and use decision-support tools to provide resolution
- Listen attentively to customer needs and concerns
- Maintain basic knowledge of client products and/or services