Customer Service Representative

Customer Service Representative responsible for providing customer service support and resolution of routine problems via inbound calls, outbound calls, or through the Internet.

Requirements

• Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements and provide resolution
• Listen attentively to customer needs and concerns
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work
• Participate in activities to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database