Customer Service Representative
ConcentrixHaryana, India • Gurgaon, Haryana, India • Haryana, India
Posted May 2, 2025
Full Time
About the Company
Concentrix is an equal opportunity employer.
Job Description
The Advisor I, Customer Service position provides customer service support and resolution of routine problems regarding client's product or services. The role involves interacting with customers via inbound calls, outbound calls, or through the Internet, ensuring service meets contractual Key Performance Indicator (KPIs).
Requirements
- Clarify customer requirements
- Listen attentively to customer needs and concerns
- Greet customers in a courteous, friendly, and professional manner
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work