Customer Service Representative (Portuguese-Speaking) – Global e-Commerce

We're a global technology and services leader that powers the brands of the future. As a Customer Service Representative, you will make use of your skills, supporting our client's different areas of social media and ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Requirements

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Benefits

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs