Customer Support with German

The Customer Support Advisor position provides customer service support and resolution of routine problems regarding client's product or services. The role involves handling customer inquiries via Voice Contact, providing information on invoices, products, prices, or tariffs, and proactive offering of products and services for the benefit of the customer.

Requirements

• Very good German skills (minimum level B2, spoken and written)
• Experience in customer service is an advantage
• Strong PC and navigation skills
• Customer orientation and love for details
• Problem-solving skills
• Multitasking ability
• Ability to communicate efficiently
• Empathy and enjoyment of dealing with people
• Teamwork and self-assurance
• Resilience and professionalism even in difficult situations

Benefits

• Work-from-Home solutions from anywhere in Romania
• Hybrid work models
• On-site work in our offices in Timióara or Cluj
• Paid training
• Competitive salary
• Performance bonus
• Sales provision
• Unlimited employment contract
• Part-time / full-time, flexible
• Continuous development programs and career opportunities
• Team celebrations
• Easter and Christmas vouchers
• Language bonus from C1 level
• Monthly sports bonus for fitness subscriptions or sports equipment
• Transportation costs taken over
• Food vouchers
• Medical care
• Additional vacation days after company membership
• Multinational work environment