English - Customer Success Specialist

Supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement.

Requirements

• Manage high volume of customer contacts and communications through phone and email each day
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, 'Voice of the Customer'
• Work with teams and management to promote a positive customer experience