Head of CCaaS Customer Success
ConcentrixSydney, New South Wales, Australia
Posted April 13, 2026
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Head of CCaaS Customer Success role at Concentrix Catalyst, responsible for leading customer engagement end-to-end and driving adoption, value realisation, and long-term growth.
Requirements
- 8+ years' experience in Customer Success, Account Management, or Professional Services
- Proven leadership experience building and scaling high-performing teams
- Deep expertise in CCaaS platforms and contact centre operations
- Strong commercial acumen, with ownership of renewal and growth targets
- Confidence engaging C-suite stakeholders and leading executive conversations
- The ability to translate complex technical capabilities into clear business value
- A collaborative, low-ego leadership style that builds trust across functions
