Operations Manager with Polish
ConcentrixSilesian Voivodeship, Poland
Posted February 25, 2026
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved. The role involves analyzing and maintaining Client Service Level Agreements, implementing improvement plans, maximizing revenue generation, and managing operational reports.
Requirements
- Analyzing and maintaining Client Service Level Agreements
- Maximizing revenue generation
- Selecting, training, developing, and managing performance of direct reports
- Managing and reviewing operational reports
- Creating and maximizing relationships with client partners
- Providing leadership and guidance to direct reports
- Conducting regular one-on-ones with direct reports
- Creating a positive work environment
- Participating in cross-functional meetings
- Implementing best practices and over-delivering for clients
Benefits
- Comprehensive benefits package
- Access to e-learning platforms
- Employee Assistance Program
- Free language classes
- Interesting events, contests, and much more
- Stable full-time employment
