RTA, Real Time Managment WFM
ConcentrixLecce, Apulia, Italy
Posted May 20, 2026
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Support customer support service levels by managing staffing and adherence numbers with the center supported to ensure optimal performance in real-time.
Requirements
- Advanced Excel skills
- Experience in Customer Service - Contact Center environment
- Previous experience in RTA - WFM
- English B1/B2 language skill
- Ability to be flexible and quickly adapt to changing business needs and processes
- Skill in problem-solving and conceptual thinking
- Knowledge of scheduling systems
- Ability to work in a time-critical environment
- Availability to work in one of the Concentrix sites in Italy
- Experience in employees' attendance
- Ability to create reports