Team Leader, Operations

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates and ensuring performance metrics are achieved.

Requirements

• Responsible for the day-to-day supervision of a group of call center associates
• Effectively coach direct reports on their performance on a regular basis
• Identify performance related issues and develop an action plan for improvement
• Provide subject matter expertise in handling escalated customer calls
• Conduct Team Meetings to ensure expedient communication of relevant information
• Promote the Concentrix values through both behavior and attitude

Benefits

• Flexible schedule
• Opportunity to work with a team
• Career growth opportunities