Team Leader

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates and ensuring performance metrics are achieved by providing adequate coaching, motivation and accountability.

Requirements

• Associate's degree in a related field
• Two to four years of relevant experience
• Highly motivated individual
• Strong communication skills
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule