Team Leader, Operations - Unilingual

Acting with active billing operation of Claro Brasil product; daily supervision of service agents; guaranteeing that service performance goals and metrics are met; analysis of indicator reports; developing actions for indicator improvement; leading team meetings; promoting Concentrix values.

Requirements

• Experience in BPOs
• Experience in leadership of active and passive billing cells
• Intermediate skills in Microsoft Office (Excel and PowerPoint are essential)
• High school degree
• Emotional balance and focus on continuous improvement
• Conflict management skills

Benefits

• Career opportunities and development
• Partnership with various companies, courses, language schools
• Transportation allowance
• Meal allowance
• Life insurance
• Medical assistance
• Dental assistance
• Childcare allowance