Training and Quality Specialist

The Training and Quality Specialist is responsible for analyzing, scheduling, and implementing training and transactional monitoring in support of client programs, ensuring superior workforce preparation, and improving quality through process evaluation and improvement. This role cultivates client and departmental relationships to reduce costs, improve performance, and increase revenue.

Requirements

• Drive initiatives to improve quality of Training and Quality support
• Evaluate consistency and accuracy of training and quality evaluations
• Create and maintain training schedule and client calibrations
• Facilitate quality audits and training delivery
• Conduct coaching and development sessions to drive continuous improvement
• Develop strong working relationships with key Business stakeholders

Benefits

• health benefits
• paid time off
• career development opportunities