Specialist, Training & Quality
ConcentrixMakati, Philippines
Posted March 10, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Monitors, evaluates, and/or audits calls and other contact methods, reports results, participates in calibration sessions and quality audits, and maintains a strong program knowledge base.
Requirements
- Bachelor's Degree in a related field from a four-year college or university with less than one year of relevant experience preferred
- Effective communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to multi-task and meet timelines on deliverable
- Detail-oriented
Benefits
- Health Insurance with Dental Coverage for Employees
- Paid Time off
- Bereavement Leave
- Life Insurance Group Personal Accident Program
- Employee Assistance Program
- Recognition programs
- Wellness Incentive Program
- Learning and Development Programs