Customer Service Inbound

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions. A Customer Service is responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.

Requirements

• Answer incoming calls and contact customers to provide information or a resolution to their inquiry within the time frame or guidelines established
• Complete paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established
• Comply with all applicable laws and regulations as they pertain to each call
• Handle irate customers in a professional manner
• Assist operational groups with tasks and/or projects as needed
• React to change productively and handle other tasks as assigned

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance