Customer Support
ConnecteamCollege Station, Texas, United States • New York, New York, United States
Posted September 29, 2025
50000 - 60000 USD year
Full Time
About the Company
Connecteam is an employee management app that integrates all business needs from field to office, catering to enterprises, small businesses, and mom-and-pop shops. The platform offers comprehensive solutions for workforce management, employee engagement, communication, training, and scheduling, aiming to simplify operational efficiency and enhance the employee experience. Connecteam's mission is to provide managers with tools to communicate, operate, engage, and run their frontline workforce effectively.
Job Description
Connecteam is a fast-growing startup focused on improving the employee experience for businesses. They are seeking a Customer Experience Advocate to effectively communicate with clients, troubleshoot problems, and enhance customer satisfaction. The role involves responding to customer tickets, prioritizing requests, and providing feedback to the Customer Success team. It’s a remote position requiring 10 AM - 6 PM hours, 12 PM - 8 PM shift.
Requirements
- At least 1 year of experience in a customer support role or client facing environment
- Superb written and verbal communication skills
- Service-oriented personality
- Tech-savvy with a Startup mentality
- Team player
- Positive attitude, empathy, and high energy
Benefits
- Medical coverage
- Insurance plan
- Paid time off
- Salary range