Member Service Center Manager

Connex Credit Union is looking for a Member Service Center Manager to assist in achieving its mission to improve the lives of its members. The Manager will provide outstanding service to internal and external members, identify their financial needs, and provide Credit Union solutions. The role involves managing the Call Center Team and the PTM/ITM Team in the Member Service Center.

Requirements

• Assists the AVP in coaching sales and service skills to the Member Service Center teams
• Performs Quality Assurance and call evaluations for Call Center staff
• Coordinates the training of new hires in the Member Service Center
• Resolves member problems/responds to inquiries beyond the authority of other Member Service Center personnel
• Assists the AVP in ensuring that all Member Service Center teams and employees comply with relevant laws, regulations and internal controls
• Serves as a role-model for other Member Service Center team members and Credit Union employees

Benefits

• Competitive compensation
• Medical, Dental and Vision coverage
• Paid time off
• 401K contributory plan with company match
• The opportunity to become involved in community outreach