Solution Engineer (w/m/d) CRM & CX

The Solution Engineer CRM & CX role involves analyzing customer requirements and developing customized CRM & CX solutions using modern standard software like Microsoft and BSI. The position focuses on integration, customization, and AI service implementation to automate sales, service, and marketing processes, collaborating with customers and developers to deliver innovative solutions and providing support during system introduction and training.

Requirements

• Completed studies in (Business) Informatics or a comparable field
• At least 3 years of professional experience in the implementation and integration of CRM and CX solutions
• Knowledge of data modeling, API integration, and cloud technologies is an advantage
• Understanding of sales, service, and marketing processes and their digitization
• Analytical skills, structured working method, and strong problem-solving skills
• Communication skills and enjoyment of working with customers and interdisciplinary teams
• Negotiable German and very good English skills
• Willingness to travel (depending on the project)

Benefits

• Collegial and family-like working environment
• Varied and exciting activities
• Attractive remuneration
• Early responsibility and short decision-making processes
• Technical or leadership career path
• Individual development
• Flexible place of residence in Germany
• Regular team and sports events
• Equipment at the latest technical standard